Effective Date: 23.10.2024

Refund Policy for Leading Edge Solutions and Its IT Services

At Leading Edge Solutions, we are committed to delivering high-quality IT services and ensuring customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, our refund policy is here to assist you.

Returns

We accept returns of products or cancellations of services within [3] days from the date of purchase. To be eligible for a return or cancellation, the service must not have been fully rendered or consumed, and any products must be unused and in the same condition that you received them, including original packaging.

Refunds

Once we receive your return or cancellation request and verify its eligibility, we will notify you regarding the status of your refund. If approved, the refund will be processed and initiated to the original payment method used during the transaction (such as your credit card, bank account, or digital wallet).

Please note:

• Refunds will exclude any shipping or handling fees incurred during the initial purchase.
• Refunds will be processed within [7] business days of approval. The time for the refund to appear in your account may vary depending on your payment provider.

Exchanges

If you wish to exchange a product or request a modification in your service, please contact our support team within [X] days of receiving your order. We will guide you through the necessary steps for the exchange or modification.

Non-Returnable Items or Services

Certain products and services are non-returnable and non-refundable. These include:

• Downloadable software or digital products
• Customized or personalized IT services
• Projects that have been fully executed or completed
• Subscriptions that have already been fulfilled for the period paid

Damaged or Defective Products

If the product you received is damaged or defective, please contact us immediately. We will work with you to replace the item or issue a refund, based on your preference and product availability.

Return Shipping

For any physical product returns, you will be responsible for covering the shipping costs unless the return is due to our error (e.g., wrong or defective item). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within [10] business days of receiving the returned product or approving the cancellation request. Please allow additional time for the refund to reflect in your account, as it depends on your payment provider.

Contact Us

For any questions, concerns, or assistance regarding our refund policy, feel free to reach out to our customer support team. We are here to ensure your experience with Leading Edge Solutions is smooth and satisfactory.

Inventium Web Hosting Solutions
Phone: +94 71 119 4825
Email: refund@leadingedgesolutions.lk
Address: No.14, Sir Baron Jayathilaka Mawatha
Colombo 01 Sri Lanka